Refund policy

At Hastingsville, we are dedicated to providing our valued customers with the highest quality products and exceptional service. We understand that there may be situations where you may need to request a refund. Please take a moment to review our refund policy outlined below:

1. Damaged or Defective Items:

If you receive a product that is damaged during shipping or is defective, we are here to help. Please contact our customer support within 3 days of receiving your order, and provide clear photographs of the damaged or defective item along with your order number. We will promptly assess the issue and work towards resolving it to your satisfaction.

2. Incorrect Items:

In the event that you receive products different from what you ordered, please notify us within 3 days of receiving your order. We will arrange for the correct items to be shipped to you, or we will provide you with a full refund upon return of the incorrect items in their original condition.

3. Change of Mind:

While we are confident you will love our products, we understand that preferences can change. If you decide that you no longer want the product you ordered, you may return it within 7 days of receiving it. The item must be unused, in its original packaging, and in the same condition as when you received it. Please note that return shipping costs will be the responsibility of the customer.

4. Refund Process:

Once we receive the returned item and confirm its eligibility for a refund, we will initiate the refund process. Refunds will be issued using the original payment method used for the purchase. Please allow 3-5 business days for the refund to be processed and reflected in your account.

5. Exclusions:

Please note that personalized or customized glass products, as well as items that have been damaged due to misuse, are not eligible for a refund.

6. Contact Us:

If you have any questions or concerns regarding our refund policy or the process to initiate a refund, please don't hesitate to contact our customer support team at info@hastingsville.com. We are here to assist you and ensure your satisfaction.

At Hastingsville, your happiness and confidence in our products are of the utmost importance. We appreciate your trust in us and look forward to serving you with the highest level of integrity and care.